Park music

[financecsni]

Where is the setup location for music on hold for Parked calls.  Found all the spots to set m

[jvogt]

I have been given this same info from the PM we have been working with on a few things also.  Lets hope they come through.

[Ry]

The exact release date is 3/17. 

[KaseyA]

I checked this morning, but still don't see an option for customizing park music. Any updates? 

[JamesTechDude]

It's hidden at:

https://zoom.us/account/setting?tab=pbx

[xponzoom]

I see it now under Park Settings - Music on Park in our site settings, one for each site!  Thanks Zoom Phone Team!

[JamesTechDude]

This is fixed now! Find it in:

https://zoom.us/account/setting?tab=pbx

[Ry]

@JamesTechDude, have you actually tried this? I've uploaded custom on-hold music and it still plays the standard Zoom on-hold music. I've tried multiple times with no luck.

[JamesTechDude]

Yeah it worked for me. There's also a section for defaults that applies everywhere, I set my custom audio there as well for parking:

https://zoom.us/pbx/page/telephone/settings#/settings/audio-prompt-manage

Unless you have multi site turned on, then you'll have to go to:

https://zoom.us/pbx/page/telephone/settings#/settings/detail

Then click on the site you want to manage, go to settings tab, then go down to defaults to edit

[Ry]

Thank you! Zoom moved some things around so in case anyone with multi-site is looking for the spot it's:

Admin > Phone System Management > Company Info > Click on the Site > Policy Tab > Scroll down to Music on Park

[WookieOfTheYear]

For Zoom Phone Admins, you can change the call park music by loging into the admin account, choosing Account Management, Account Settings. On the right side, scroll down to "Call Park" and under "Music on Park", you can change the music. I hope this helps.