Outbound Calls marked as Potential Spam

[benjisboyz]

We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?

[Ramiz1 · Accepted solution]

Not sure if this can be controlled however there are some precautionary steps that can be taken to avoid such scenario are to adjust call frequency of outbound calls, avoid too many calls within a short period of time, if possible use multiple caller ids. We also have seen similar issue due to too many short duration calls (Less than 2 minutes).

[Ramiz1 · Accepted solution]

Not sure if this can be controlled however there are some precautionary steps that can be taken to avoid such scenario are to adjust call frequency of outbound calls, avoid too many calls within a short period of time, if possible use multiple caller ids. We also have seen similar issue due to too many short duration calls (Less than 2 minutes).

[Eliot · Accepted solution]

hi benjisboyz,

in addition to ramiz1 helpful tips, you may also look at the zoom support article below.

https://support.zoom.us/hc/en-us/articles/360060082291-Outbound-calls-blocked-or-tagged-as-spam

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot