Our caller ID is coming up as SPAM on other phones? | Community
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C
Newcomer
CookforLife
Newcomer
August 4, 2022
Question

Our caller ID is coming up as SPAM on other phones?

  • August 4, 2022
  • 6 replies
  • 2 views

We have been noticing a lot of customers saying that we are coming up as SPAM when we call out. We do not see this in our internal calls but somehow it is happening on all out-going calls. This is a very bad deterrent for business.
Any suggestions? 

 

Thanks

Josh

      6 replies

      L
      Newcomer
      leoncarelli01
      Newcomer
      August 5, 2022

      We are having this same problem. Would love to get some help or suggestions as well. 

        T
        Newcomer
        Tjansen
        Newcomer
        August 9, 2022

        Same. Maybe a carrier update?  vzw iPhone will show as spam/ google pixel on google Fi service not  showing as spam.

        C
        Newcomer
        CookforLifeAuthor
        Newcomer
        August 9, 2022

        We are having this issue with Verizon, T-Mobile and Cricket so far. I was able to reach someone who asked me to take video screen shots of LIVE situations and report back. I will let you all know how it goes.

          T
          Newcomer
          Tjansen
          Newcomer
          August 9, 2022

          Only some of our users are able to replicate the issue. I am rotating phone numbers to see if this helps. I will also report back with findings.

          E
          Community Super Champion | Partner
          Eliot
          Community Super Champion | Partner
          August 17, 2022

          in an effort to identify and block spam, wireless carriers are using analytic engine systems to identify spam and robocalls.  you can register with a free service to identify your entity as legit.

          Free Caller Registry | Home

          please also see the following support article.

          Outbound calls blocked or tagged as spam – Zoom Support

          C
          Newcomer
          CookforLifeAuthor
          Newcomer
          August 18, 2022

          I used the links provided and filled out the form and this was the response I received:

          The number(s) you submitted to Report-A-Robocall are not labeled negatively by Call Guardian. Please note that these phone numbers may be flagged by other services which we do not control. Thanks for your feedback!


          Jacob 

          Data Analyst, TNS Call Guardian

          E
          Community Super Champion | Partner
          Eliot
          Community Super Champion | Partner
          August 18, 2022

          hi CookforLife,

          Call Guardian/transaction network services is just one of the analytic engine systems.  the other majors include first orion and hiya.  there are also two robocall databases from nomorobo and youmail. 

          i have a bank client that submitted the free caller registry and it worked for them.  hopefully, it will work for you.

          thanks

          eliot

          P
          Newcomer
          PaulGolota
          Newcomer
          August 21, 2022

          The SPAM RISK or LIKELY SPAM label is set by the recipient's carrier - they use different analytics engines to determine whether a number is likely spam. We started having this issue as well after switching to zoom, even though we've ported our numbers. Never had this problem when we were with RingCentral. I know we specifically had an issue with ATT, which we were able to solve by submitting a ticket with HIYA - https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID-information-or-Spam-Rating-of-a-number 

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