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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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Number will not ring

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learnahan
Contributor I
Contributor I

‎2021-11-08 11:00 AM

I have gone through all the videos and then some. I cannot get my zoom number to ring. It goes to the auto answer and then to voicemail. I've tried setting it to forward to my phone. I've tried turning the assistant off. No matter what I do nothing rings.

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ChrisO
Specialist
Specialist
In response to learnahan

‎2021-11-08 11:37 AM

You have to log into the Zoom web portal, click on phone along the left, and then settings in the middle.

 


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

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ChrisO
Specialist
Specialist

‎2021-11-08 11:16 AM

Can you send a screenshot of your call handling? Be sure to black out any personal information like actual numbers you do not want people finding.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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learnahan
Contributor I
Contributor I
In response to ChrisO

‎2021-11-08 11:21 AM

Where is that?

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ChrisO
Specialist
Specialist
In response to learnahan

‎2021-11-08 11:37 AM

You have to log into the Zoom web portal, click on phone along the left, and then settings in the middle.

 


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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learnahan
Contributor I
Contributor I
In response to ChrisO

‎2021-11-08 12:12 PM

Hold that thought. I just found that they changed my plan over to the basic one. Now I am trying to get help with that.