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Newcomer
latinkreationz
Newcomer
October 14, 2023
Question

New Teams and Zoom Phone App (Windows 11)

  • October 14, 2023
  • 3 replies
  • 0 views

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered. This didn't happen on using the prior version of Teams. Has anyone else experienced this? Is there some integration issue with Zoom and the New Teams? We are all on Zoom version 5.16.22807.

    3 replies

    D
    Newcomer
    dsdc3
    Newcomer
    January 12, 2024

    I have the same problem on new Teams with Windows 10, which rolled out to our users today.  Using Zoom 5.17.2 (29988) and 'New' Teams' -( version 23320.3027.2591.1505. It was last updated on 1/12/2024. The client version is 49/23113028720.)

      D
      Newcomer
      dsdc3
      Newcomer
      January 12, 2024

      I should mention that on my client, the teams call is disconnected when Zoom Phone rings. The call is not automatically answered.

        M
        Newcomer
        mmahoney_gnvmfa
        Newcomer
        January 16, 2024

        Exact same issue is occurring in our environment as well. 

        W
        Newcomer
        wsu-kmg365
        Newcomer
        January 19, 2024

        Same issue in our environment as well, but it's not happening to all users who are using the "new" Teams. In all the new teams users that this is affecting, the issue disappears when reverted back to the "old" teams.

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