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Music On Hold

tbrown
Explorer
Explorer

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?

1 ACCEPTED SOLUTION

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi @tbrown 

 

This feature is currently not supported but is a feature request with no committed timelines yet. Please keep on the lookout in future monthly releases for this feature's availability.

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

View solution in original post

7 REPLIES 7

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi @tbrown 

 

MOH files can be uploaded directly onto a customer's zoom portal. Please follow this KB article for the details on the steps:

 

https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

tbrown
Explorer
Explorer

Thanks. Our customer would like to use  a URL as the music source. Example: https://eoh-streaming-server-3.easyonholdcloud.com/e2ea77711abf457bbb8cca29a2fad454

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi @tbrown 

 

This feature is currently not supported but is a feature request with no committed timelines yet. Please keep on the lookout in future monthly releases for this feature's availability.

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

tbrown
Explorer
Explorer

sachinzoom
Community Champion | Employee
Community Champion | Employee

Thank you @tbrown I will pass it on internally

TTMarty
Explorer
Explorer

As a customer, I'd be interested in this as the built on hold functionality is lacking when compared to third party providers that allow dropping in promotional messages or scheduling different messages.

Kernel32
Newcomer
Newcomer

We also need new solutions for MOH and Park, either rotating files or streaming channels as mentioned above.  We are a music company and our representation of music is lacking.