Music On Hold

[tbrown]

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?

[sachinzoom]

Hi @tbrown 

MOH files can be uploaded directly onto a customer's zoom portal. Please follow this KB article for the details on the steps:

https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[tbrown]

Thanks. Our customer would like to use  a URL as the music source. Example: https://eoh-streaming-server-3.easyonholdcloud.com/e2ea77711abf457bbb8cca29a2fad454

[sachinzoom · Accepted solution]

Hi @tbrown 

This feature is currently not supported but is a feature request with no committed timelines yet. Please keep on the lookout in future monthly releases for this feature's availability.

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[tbrown]

Feel free to use the provided URL for testing. https://eoh-streaming-server-3.easyonholdcloud.com/e2ea77711abf457bbb8cca29a2fad454

[sachinzoom]

Thank you @tbrown I will pass it on internally

[TTMarty]

As a customer, I'd be interested in this as the built on hold functionality is lacking when compared to third party providers that allow dropping in promotional messages or scheduling different messages.

[Kernel32]

We also need new solutions for MOH and Park, either rotating files or streaming channels as mentioned above.  We are a music company and our representation of music is lacking.