Making calls from zoom desktop app via an outside phone | Community
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J
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jroc27
Newcomer
April 20, 2023
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Making calls from zoom desktop app via an outside phone

  • April 20, 2023
  • 3 replies
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Hi,

There are settings to receive calls on an outside number with the option to press 1 to accept the call. But how do I place a call with the zoom app using the same method of pressing 1 to connect the call.

 

This was possible with Mitel where you would essentially assign your extension to an outside number.

 

The goal being I don't actually make calls using my computer, but my cell phone. So I enable a setting to where I dial a number in the Zoom desktop app, a call is then placed to my mobile phone, I answer and press 1 to connect the call.

 

Is this possible with Zoom?

 

Thanks!

    Best answer by sachinzoom

    Not exactly, see the screenshot in my second post. If you try that you will understand better what I'm referring to. That setting is where an inbound call is forwarded to an outside number.

     

    So think of that in reverse where I dial a number in the zoom app on my desktop, a call is placed to my cell number, I press 1 and the call starts to ring the outbound number dialed in the app.

     


    hello @jroc27 

     

    I also described the same behavior I thought:

    So think of that in reverse where I dial a number in the zoom app on my desktop, a call is placed to my cell number, I press 1 and the call starts to ring the outbound number dialed in the app.

     

    Thank you for explaining the challenges and I have shared the details with Product teams. You are also welcome to file a feature request via https://zoom.us/feed

     

    Hope that helps

    3 replies

    J
    Newcomer
    jroc27Author
    Newcomer
    April 20, 2023

    J
    Newcomer
    jroc27Author
    Newcomer
    April 21, 2023

    Here is a visualization of what I'm asking for.

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    April 21, 2023

    Hello @jroc27 

     

    You are right. for outbound calls, This is possible using the call flip functionality. You can see the instructions here:

     

    https://support.zoom.us/hc/en-us/articles/360034613311-Using-call-flip

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    J
    Newcomer
    jroc27Author
    Newcomer
    April 21, 2023

    Hi, thanks for the reply. That's not exactly what I'm looking for. I want to initiate the call in the desktop app without completing the call, the zoom phone calls a number such as my mobile phone, I answer and hear the message to press 1 to connect the call, after pressing 1 the call is initiated and starts to ring the called party. I don't think this is possible today, but wanted to check.

      S
      Community Champion | Employee
      sachinzoom
      Community Champion | Employee
      April 21, 2023

      Just to understand, in the scenario you described,   Is the final called party your mobile number or some other 3rd number ? 

      K
      Newcomer
      KyleSC
      Newcomer
      October 26, 2023

      Has this been implemented? I want to do the same thing. Initiate the outbound call using the Zoom phone app, have it ring the party I am calling, then connect to my actual business phone - I hit 1 to connect the person I am calling and me using the business phone. I do not want to make calls on my cell or using my laptop.

       

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