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Making calls from zoom desktop app via an outside phone

Forum|Forum|2 years ago
April 20, 2023
3 replies
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Hi,

There are settings to receive calls on an outside number with the option to press 1 to accept the call. But how do I place a call with the zoom app using the same method of pressing 1 to connect the call.

This was possible with Mitel where you would essentially assign your extension to an outside number.

The goal being I don't actually make calls using my computer, but my cell phone. So I enable a setting to where I dial a number in the Zoom desktop app, a call is then placed to my mobile phone, I answer and press 1 to connect the call.

Is this possible with Zoom?

Thanks!

Best answer by sachinzoom

Not exactly, see the screenshot in my second post. If you try that you will understand better what I'm referring to. That setting is where an inbound call is forwarded to an outside number.

So think of that in reverse where I dial a number in the zoom app on my desktop, a call is placed to my cell number, I press 1 and the call starts to ring the outbound number dialed in the app.

hello @jroc27

I also described the same behavior I thought:

So think of that in reverse where I dial a number in the zoom app on my desktop, a call is placed to my cell number, I press 1 and the call starts to ring the outbound number dialed in the app.

Thank you for explaining the challenges and I have shared the details with Product teams. You are also welcome to file a feature request via https://zoom.us/feed

Hope that helps

J

jroc27Author

Newcomer

J

jroc27Author

Newcomer

Here is a visualization of what I'm asking for.

S

sachinzoom

Community Champion | Employee

Hello @jroc27

You are right. for outbound calls, This is possible using the call flip functionality. You can see the instructions here:

https://support.zoom.us/hc/en-us/articles/360034613311-Using-call-flip

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

J

jroc27Author

Newcomer

Hi, thanks for the reply. That's not exactly what I'm looking for. I want to initiate the call in the desktop app without completing the call, the zoom phone calls a number such as my mobile phone, I answer and hear the message to press 1 to connect the call, after pressing 1 the call is initiated and starts to ring the called party. I don't think this is possible today, but wanted to check.

J

jroc27Author

Newcomer

Not exactly, see the screenshot in my second post. If you try that you will understand better what I'm referring to. That setting is where an inbound call is forwarded to an outside number.

So think of that in reverse where I dial a number in the zoom app on my desktop, a call is placed to my cell number, I press 1 and the call starts to ring the outbound number dialed in the app.

Yes, the goal is to not have the zoom app installed on my mobile phone. We have lots of remote workers who don't want to install zoom on their personal devices. They may not have a stable broadband connection to make calls using their computer and so they are just not using zoom at all, which is not ideal. They are just calling people using their personal number. Mitel had this feature I'm describing which solves this problem.

K

KyleSC

Newcomer

Has this been implemented? I want to do the same thing. Initiate the outbound call using the Zoom phone app, have it ring the party I am calling, then connect to my actual business phone - I hit 1 to connect the person I am calling and me using the business phone. I do not want to make calls on my cell or using my laptop.

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