Logging users in and out of call queues via the API

[bradleyf]

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of. 

Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.

[yveszoom]

Hi @bradleyf , is this what you're looking for? https://developers.zoom.us/docs/api/phone/#tag/call-queues/POST/phone/call_queues/{callQueueId}/memb...

[bradleyf]

Hi @yveszoom , unfortunately not. That is just adding users to a call que.

It is the case that we have many users in a single call queue, and sometimes the phones still ring when they are on vacation, they need to be able to log out of that call queue when they are on vacation so it does not effect their analytics.

I'm actually surprised this is not already in the documentation and other companies have not requested this. This is actually a common setup, but the user already today has the ability to logout themselves and so does the manager from the Zoom Admin Portal.. but I want to be able to do that from an API so I don't have to give managers access to Zoom Admin Portal, and maybe connect the login / logout of the call queue to our HR system so that the link is made, that when they go on vacation, they are automatically logged out. 

[yveszoom]

@bradleyf Okay I see. Thanks for providing more details about the use case. I'll bring this to the attention of the product manager as it looks like a feature request. I can't promise an immediate resolution. I encourage you to also bring this up to your account representative as a feature request.