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Locking down Call Queue

ghz
Newcomer
Newcomer

‎2023-06-09 12:04 PM

Hi Community,

 

I wanted to know if Zoom admin had the ability to lock down the Call Queue for our users.

Basically taking the ability to opt out of receiving calls from call queues they are apart of.

Currently users are able to go into their settings and uncheck the call queue they are in to no longer receive calls. 

Is this possible? 

Topics:
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1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-06-09 07:19 PM

hi ghz,

 

short answer is yes.

 

please see

Changing if queue members can opt in/out – Zoom Support

 

thanks,  eliot

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