Referring to the following community chat, I understand that I need to change the caller on line one. However, on the Zoom portal, line one is greyed out, so I am not able to change the caller ID. How can I undo that?
https://community.zoom.com/t5/Zoom-Phone-System/Outgoing-Caller-ID-from-Yealink-Phone/m-p/192534
hi @MBA786
here are a few screen shots that may help.
User Profile – Outbound Caller ID
User Settings – Keys & Positions
Desk Phone
Even though Desk Phone Key 1, Key Type, Key Assignments are greyed out, you can change the Alias and Outbound Caller ID unless restricted by your owner or admin.
Owners and Admins can control user’s ability to select outbound caller id. Go to Account Management, Account Settings, Zoom Phone:
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Thanks, eliot
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