KB for Routing Rules and Number pattern. | Community
Skip to main content
Y
Newcomer
Yogesh_vrtx
Newcomer
January 31, 2023
Solved

KB for Routing Rules and Number pattern.

  • January 31, 2023
  • 4 replies
  • 26 views

Hi Team, 

 

Can someone share the KB for Routing Rules and Number pattern in zoom phone. 

I need to understand the routing rule, Number Pattern and meaning of Translation in this section. 

 

Can someone brief me  and few scenarios as exact match or approximate match rule. 

      Best answer by sachinzoom

      Hi @sachinzoom  thanks for the Information, very helpful.

      As you mention in another post, using $ in last in the number pattern can use to convert 4 digit extension to 10 digit extensions. 

      Do you have any documentation which will brief about these expression and what is the meaning of these expression, so we will get better idea which expression to use when or in which scenario to full fill the requirement.  


      Hi Yogesh,

       

      We do standard regex and as I shared the link in my response to you above, you can use the online regex  tool. Posting again for you and its very straightforward, once you start using it.

       

      • Number Pattern:  The regular expression number pattern that will be “matched” when searching the routing rules.  Administrators can also use the “test” functionality to test if a potential call will match the routing rule. This link is a great tool to test and troubleshoot matching Called Numbers using regular expressions.

       

      If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

      4 replies

      E
      Contributor I
      enielsen
      Contributor I
      January 31, 2023

      If you find any good info on this, will be good as I haven't seen anything, but haven't looked hard for it as do not need it currently!

      B
      Newcomer
      BeckyBo
      Newcomer
      January 31, 2023

      looking for the same...not a whole lot out there...that I

      can find...

       

      https://support.zoom.us/hc/en-us/articles/360039141752-Comparison-of-call-routing-methods

      Y
      Newcomer
      Yogesh_vrtxAuthor
      Newcomer
      January 31, 2023

      Thanks for the document, but it will not help to solve the query. 

      My query is regarding number pattern configuration under routing rule.  

      S
      Community Champion | Employee
      sachinzoomAnswer
      Community Champion | Employee
      February 6, 2023

      Hi @sachinzoom  thanks for the Information, very helpful.

      As you mention in another post, using $ in last in the number pattern can use to convert 4 digit extension to 10 digit extensions. 

      Do you have any documentation which will brief about these expression and what is the meaning of these expression, so we will get better idea which expression to use when or in which scenario to full fill the requirement.  


      Hi Yogesh,

       

      We do standard regex and as I shared the link in my response to you above, you can use the online regex  tool. Posting again for you and its very straightforward, once you start using it.

       

      • Number Pattern:  The regular expression number pattern that will be “matched” when searching the routing rules.  Administrators can also use the “test” functionality to test if a potential call will match the routing rule. This link is a great tool to test and troubleshoot matching Called Numbers using regular expressions.

       

      If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

      Boyan
      Explorer
      Boyan
      Explorer
      February 5, 2023

      Hi sachinzoom, thanks for the post, very helpful. I love regular expressions but those usually solve large pool of use cases - a catch all or as we old timers know it - the assterisk. I'm looking for basic translations, just like in the olden day, xlate 4 digit extension into 10DLC, how do I go by doing that?

       

      I don't want to treat each xlate as unique regular expression that happens to be way too specific - I will end up with hundreds of rules in the routing section. Is there another vehicle to achieve such translation? 

      S
      Community Champion | Employee
      sachinzoom
      Community Champion | Employee
      February 5, 2023

      Hi there,

       

      You can use routing rules to convert 4 digit extension to 10 digit extensions. Here is an illustration. 

       

       

      Hope that helps

        Y
        Newcomer
        Yogesh_vrtxAuthor
        Newcomer
        December 2, 2023

        Do we have any option on zoom phone for number manipulation. / Translation .. means if user dial 1234 it should get transferred to 5678 for incoming calls only ?? within Zoom and for external calls too ??

        Z
        Newcomer
        Zil
        Newcomer
        May 24, 2023

        Hi, @sachinzoom!

        In my Zoom account, the option to select SIP groups in the path does not appear, only PSTN. Do I have to open a support ticket? I'm using Zoom phone in Brazil!

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.