Incoming calls to desk phone, computer and cell phone

[TonyaJ]

Hello,

When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call.  This recently started happening.  It sometimes hangs up when I go to press 1.  Has this happened to anyone or does anyone know why this is happening?

Thanks,

Tonya

[ChrisO]

Hi TonyaJ,

Please log into your account at Zoom.us. From here find  phone along the left-hand side. In the middle of the screen select settings. Scroll down to "Call Handling" and click edit next to "Call Handling", in the box that opens you will find a check box for the option to require pressing 1.  YOu can find more information on call handling here https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings.