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Incoming calls to desk phone, computer and cell phone

TonyaJ
Newcomer
Newcomer

‎2022-09-29 09:13 AM

Hello,

 

When someone calls me from inside my company using my extension, when it rings to my cell phone I have to now press 1 to answer the call.  This recently started happening.  It sometimes hangs up when I go to press 1.  Has this happened to anyone or does anyone know why this is happening?

 

Thanks,

Tonya

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ChrisO
Specialist
Specialist

‎2022-09-29 10:23 AM - edited ‎2022-09-29 10:24 AM

Hi TonyaJ,

 

Please log into your account at Zoom.us. From here find  phone along the left-hand side. In the middle of the screen select settings. Scroll down to "Call Handling" and click edit next to "Call Handling", in the box that opens you will find a check box for the option to require pressing 1.  YOu can find more information on call handling here https://support.zoom.us/hc/en-us/articles/360059966372-Customizing-call-handling-settings.


Please remember to mark responses as accepted if they resolve your issue.
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