Incoming calls go directly to voicemail. Can't leave a message | Community
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Newcomer
EdGol
Newcomer
January 5, 2023
Question

Incoming calls go directly to voicemail. Can't leave a message

  • January 5, 2023
  • 5 replies
  • 0 views

All inbound calls go directly to voicemail and the voicemail message keeps repeating.   I cant receive inbound calls and clients cant leave a message. 

Very frustrating.  

    5 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 6, 2023

    Hi @EdGol 

     

    All of the settings for handling your calls are setup in the Phone > Settings tab of the Zoom Web Portal at https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/settings

     

    Scroll down to Business Hours and set the parameters for Call Handling, you should also set the parameters for Closed Hours the way that you would like them.

     

    I would suggest that you walk through the Getting started with Zoom Phone (Users)

     AND if your are the owner/admin of the Zoom Phone Account, you should first read the Getting started with Zoom Phone (Admin) .

     

    You will gain a lot of knowledge on the hierarchy of the Zoom Phone as well get links that describe how use/setup  the basic and advanced features.

     

    I hope that helps!

     

    E
    Newcomer
    EdGolAuthor
    Newcomer
    January 6, 2023

    Thx, Have done that. Business hours set at 24/7, for admin. and user (single user). Call handling set at 24/7 as well. 

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 6, 2023

    You're welcome, @EdGol 

     

    So, are you the only person using the Zoom Phone System? Do you have the Auto Attendant with the Main Company Number transferring to your extension in the Call Handling?

     

    The Main Company Number does not work with SMS.

    https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS

     

    You could add an Additional Number to your account subscription, I think it is around $5 a month. You may also be able to Unbind the Main Company Number and assign it to your Profile, if that is the number that people are used to using to contact your by SMS.

     

    I hope that helps!

     

    E
    Contributor I
    enielsen
    Contributor I
    January 6, 2023

    If you call one of the extensions directly from Zoom app, do you have the same issues?

    E
    Newcomer
    EdGolAuthor
    Newcomer
    January 9, 2023

    I only have one line and one extension (800).  The auto attendant is extension 801. 

    A
    Newcomer
    aimilily
    Newcomer
    January 10, 2023

    I have the same issue.  Single user.  When I try to forward to my extension 800, my name populates in the drop down, but it is shaded gray and won't let me click on it.  It also doesn't tell me why.  

    M
    Newcomer
    mohamedsaad0111
    Newcomer
    January 10, 2023

    M

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