Inbound calls Caller ID

[NathanLao]

Hello!

Our calls are coming as "Wireless Caller" and no number. Is there a change that we need to make?

Or is this intentional? How do we see the number before answering the call?

Thank you,

[Eliot]

Hi NathanLao.

Common to all scenarios: caller's name and number

All inbound call notifications display the caller's name and number. The name and number will vary based on if the caller is internal or external:

Scenario	What's displayed in the inbound call notification
External caller	Caller's caller ID name and number Caller verified icon  (in certain scenarios)
Internal Zoom Phone user in the same account or External Zoom Phone that been added to contacts	Caller's Zoom profile name/picture and extension number Caller verified icon
External Zoom Phone user	Caller's profile picture and caller ID name and number Caller verified icon

Note: If the phone number is in a synced contact, the synced contact's name will override the caller's caller ID name or Zoom profile name.

Sometimes callers suppress their caller ID number.  If this happens, Zoom may only know that the call came from a wireless carrier.  If you want to block calls without a caller ID number, you can do so.

How to block callers without a caller ID

Enable or disable Block Calls without Caller ID to block all incoming callers that hide their caller ID.

Account

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Block Calls without Caller ID toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Company Info.
3. Click the name of the site you want to edit.
4. Click the Policy tab.
5. Under General, click the Block Calls without Caller ID toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Users & Rooms.
3. Click the name of the user you want to block numbers for.
4. Click User Settings.
5. Under Others, in the Block List section, click the Block Calls without Caller ID toggle to enable or disable it.
6. If a verification dialog displays, click Enable or Disable to verify the change.

Managing the blocked list (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot