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Inbound Calls Ring Once then Voicemail - Outbound works fine

Mros5460
Newcomer
Newcomer

‎2025-02-11 12:32 PM - edited ‎2025-02-11 12:54 PM

I have searched the community and see that the common issue here is business hours (which I have set to 24/7) for the auto receptionist and user and to make sure Greeting Prompt is disabled & Route to User (which I have done). Call handling is set up for Zoom Phone, Mobile, & Desktop for myself. I get the notification on my phone and desktop about the inbound call but it goes to voicemail within 1 ring. I also made sure I do not have any call queues set up.

I only have 1 phone number, one user (myself). I can make outbound calls without issue. I was receiving inbound fine when the phone number was set up. The only other community thread I could find on this was someone who said Zoom flushed the user cache and that fixed it for them??

I uninstalled and reinstalled the mobile & Desktop apps but the problem remains.

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