I want to cancel porting a phone number

[rodwaymore1]

I purchased a yearly zoom phone subscription and requested to port a phone number.  However, I found out that porting a number could take 30 days and I can't wait that long so I canceled the request.  Now I cannot assign the original Zoom number because it says that the number is being processed for porting.  How can I get the whole process canceled so that I can use the original number assigned to me by Zoom?

[Eliot · Accepted solution]

hi rodwaymore1,

I suggest contacting the porting team.

Contacting the porting team

If you’d like to contact the porting team regarding your order, please take the following steps;

Sign in to the Zoom web portal.

Navigate to Phone System Management then Phone Numbers.

Click the Ported tab.

Click the ellipses icon (...) next to the order you want to contact the porting team about.

Click the Contact us about this order.

Enter your questions using the message box.

Once submitted, the porting team will reply using email.

Requesting a number port for US, Canada, or Puerto Rico

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062348

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[MGSR]

Hi @rodwaymore1!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[Noharonipatter2]

Thanks