I need to port out few numbers out of our Zoom account to another provider

Forum|Forum|2 years ago
April 6, 2023
1 reply
31 views

Hi everyone,

These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)?

Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party?

Thanks

Boyan

Best answer by Eliot

hi boyan,

once a number is ported away, it is impossible or very difficult to get it back.

please see these policy, faq and support articles:

https://explore.zoom.us/en/trust/zoom-phone-numbering-policy/

https://support.zoom.us/hc/en-us/articles/360036099112-Common-issues-and-questions-for-porting#

https://support.zoom.us/hc/en-us/articles/360044407172-Porting-away-from-Zoom-Phone

thanks, eliot

E

EliotAnswer

Community Super Champion | Partner

hi boyan,

once a number is ported away, it is impossible or very difficult to get it back.

please see these policy, faq and support articles:

https://explore.zoom.us/en/trust/zoom-phone-numbering-policy/

https://support.zoom.us/hc/en-us/articles/360036099112-Common-issues-and-questions-for-porting#

https://support.zoom.us/hc/en-us/articles/360044407172-Porting-away-from-Zoom-Phone

thanks, eliot

M

Mk425

Newcomer

That is absolute bull crap. Its very easy to port and zoom has to, by law, provide your csr # for porting. Their service sucks, support is worse and now they lie. Used to be a great company, not anymore.

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