How to get the transcription of the phone calls?El administrador ha deshabilitado esta transcripción | Community
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Newcomer
January 10, 2024
Question

How to get the transcription of the phone calls?El administrador ha deshabilitado esta transcripción

  • January 10, 2024
  • 1 reply
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I have this message when I am trying to access to my transcriptions El administrador ha deshabilitado esta transcripción

 

How can I see the transcriptions of the phone calls?

    1 reply

    Vinnie
    Community Champion | Customer
    Community Champion | Customer
    February 1, 2024

    Hello @DAVIDBASTIDAGAR 
    Take a look to this article with the solution. If you are the Zoom Administrator, just follow the instructions to allow the feature to be activated. If not, then provide this instructions to the Zoom Phone Administrator, assuming there is/was no policy that caused this to be disabled at the account level to begin with.

    https://community.zoom.com/t5/Phone-System/Transcription-of-Phone-Calls/m-p/48900#M1886

     

    Vinnie