How to get rid of 0 to talk to operator at the end of the auto receptionist?

[spencerc]

Hi, I'm looking for a way to remove the extra bit that zoom has automatically tacked onto the auto receptionist that says press 0 to talk to the operator. Even when I set 0 to a different function it still says that. For example, if I set 0 to leave a voice message it instructs the caller to press 0 to leave a voice message, but then it also follows that up by instructing the caller to press 0 to talk to an operator. I see other posts on here telling people how to set an operator, but that's not what I want to do. I just want to remove this instruction. Thanks

[Vinnie · Accepted solution]

Hello @spencerc 

Where are you putting the Greeting and the IVR Options prompt in the ZAR (Auto Receptionist)? 

There is a "ZAR Greeting Prompt" (What I like to call the "pre-greeting") which is played either during Business Hours, Closed Hours, etc. depending on the situation, and each schedule has its own.

Then, there is the Greeting "inside" the option you choose; in this case, you chose  "Route To [Interactive Voice Response (IVR)]"

This second option has its own Default which plays by default whatever is your Account Settings Default for the Zoom Phone location: i.e.  If you enabled "Dial-by-extension", it will play both, "If you know your party's extension, please dial it now, otherwise, press 0 for the operator. This greeting is at the top of the IVR Options you are configuring.

I don't know how you did it, but I have seen this many times (and I suspect this could be happening to you) that if you configured all in one Audio File or TTS  ("Greeting + IVR Options") outside this IVR config into the Main ZAR settings, you might be the so-easily-overlooked greeting in the top of the IVR-Edit menu. I have done quite a few times. 

What I do as my own Best Practice is to separate the Welcome Greeting and the IVR Menu Options into two separate Audio Files (or TTS if that is your case):

1. In the ZAR config, and the Outside the IVR my "Greeting Prompt" only say "Thank you for calling...etc.".
2. In side the "IVR Menu - Edit" is where I enumerate/list my IVR options, replacing the default message that contains the "Dial the Extension if you know it, 0 for the Operator, etc.)

I hope this helps,

Vinnie.

[spencerc]

That's what it was. Thanks!