How do I manage the customer names on incoming calls? | Community

christineavatar

Newcomer

Question

How do I manage the customer names on incoming calls?

Forum|Forum|3 years ago
October 29, 2022
1 reply
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How do I manage the customer names on incoming calls?

I need to know how to manage customer names that come through the phone system. There is nothing in the phone system that tells me.

Community Super Champion | Partner

hi christine,

this article explains what you will see on inbound calls appearing on desktop client and mobile apps.

Inbound call notifications (client and app) – Zoom Support

this article explains what you will see on desk phones.

Inbound call notifications (desk phones) – Zoom Support

please let me know if this is what you are looking for or if there is some other information you need.

thanks

eliot

christineavatarAuthor

Newcomer

Thank you for contacting me. The issue is that the phone number has the wrong name on it. I need to change the name to the correct name. How is that done?