Help! Just bought a Yealink MP56 Zoom phone and trying to link to my zoom phone number

[Visconsi]

Getting error message 100056000 and 10156000.  It is trying to conenct to the network but unable to connect.

Thanks in advance

[Eliot]

hi visconsi,

not sure if you have added your zoom edition mp56 to your device list.  these support articles may be helpful.

Check to see that you have the MP56 Zoom edition.

https://www.yealink.com/en/product-detail/zoom-phone-mp56

MP56 is a Certified Zoom Phone Appliances requiring 122.30.0.45 firmware.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065959

please see

How to enroll a Zoom Phone Appliance as an Admin

Admins can enroll a Zoom Phone Appliance in Zoom Device Management (ZDM) for managing applications and platform OS upgrades, and can also add the device in the reservation system.

Sign in to the Zoom web portal.

In the navigation menu, click Device Management then Device List.

Click the ellipses button  in the top-right corner, then click Add Zoom Phone Appliance.

Enter the following information:

Display Name: Enter a display name to identify the phone.

MAC Address: Enter the 12-digit MAC address of the device.

Device Type: Select the vendor and model number using the drop-down menus.

Assign to: Enter the username or email of the user to assign the phone to.

Once enrolled, you can force upgrade the Zoom Phone appliance application and platform OS.

Zoom Phone Appliance admin guide

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064658

Getting Started with Zoom Phone Appliances

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062104

Zoom Phone Appliance user guide

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065374

Yealink admin guide

https://support.yealink.com/en/portal/knowledge/show?id=6492ab886a27da76bd07041a

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Visconsi]

thanks.  i am trying to update the firmware on the Yealink MP56 phone and it is giving an error message and the firmware is not updating. 

[Visconsi]

It is saying ROM invalid.  I downloaded the firmware update from yealink....

[Eliot · Accepted solution]

hi visconsi,

please see Update Firmware

Yealink Support

when i download the firmware for mp56, this is what i got

you may also be interested in

How to upgrade the Zoom Phone app on Zoom appliance phones？

https://support.yealink.com/en/portal/knowledge/show?id=63762127775245460e176c62

you might consider opening a support ticket with yealink.

thanks,  eliot