Group Paging / PTT on Polycom

[stukeefer]

Hello all!

I am looking to add paging to the Zoom Phone System. I have polycom VVX410's deployed and running on the zoom platform. If possible, I would like to use each endpoint as the speaker for the paging, versus installing speakers. I have read through the Zoom group paging, Algo 8301, as well as the CyberData SIP Server documentation, and none seem to be clear if it is at all possible, either as a standalone solution (using only zoom and the polycoms), or if I need the use a SIP server to assign an extension and have it pushed out to the polycoms.

If anyone has had success setting up group paging or PTT, please give a shout!

Cheers!

[Wes_Liu]

Paging and Intercom features are currently only available through specific Zoom Phone certified hardware:

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-certified-hardware

Native Group Paging/PTT support for Zoom Phone may become available at a later date. See your Zoom or Zoom Phone Sales Specialist (https://explore.zoom.us/phonesystem?#signup-phone) for more information.

[cluther]

Here's a sample provisioning template for polycom.  The POLY docs show what all of these params are for - so you can piece things together.  This one was created for a BOSS ADMIN scenario.  Subscribing to the groups will either enable the user to hear the page or not.  Try it out!  

### Exec Assistant template
device.set=“1"
device.net.etherStormFilter="0"
device.net.etherStormFilter.set="1"
ptt.compatibilityMode="1"
ptt.pageMode.enable="1"
ptt.pageMode.group.7.label="CEO1"
ptt.pageMode.group.8.label="CEO2"
feature.nonVolatileRingerVolume.enabled="1"
np.normal.ringing.toneVolume.chassis="1000"
np.normal.alert.messageWaiting.tonePattern="silent"
ptt.pageMode.group.7.subscribed="1"
ptt.pageMode.group.8.subscribed="1"
ptt.address="224.0.1.116"
ptt.port="5001"
ptt.pageMode.group.1.subscribed="0"
ptt.pageMode.group.24.subscribed="0"
ptt.pageMode.group.25.subscribed="0"

[stukeefer]

Ok, this makes sense. My last question is does Zoom Phone provide a ptt.address/port, or do I have to utilize the CyberData SIP Server and use its designated ptt.address and assigned port?

[cluther · Accepted solution]

Use the default one on the CyberData device - put that multicast addr and port on the provisioning template - you will have to do some testing with it to make sure it works but I would imagine you will have no problem.   But check this doc for the interop between cyberdata and poly.  https://files.cyberdata.net/assets/011233/011233_931087E_SIP_Paging_Adapter_Ops_Guide_R.pdf

[JimCorkery]

I have an off-shoot question.... We are trying to setup just the handsets to handle the paging. Since there is no separate paging hardware, do I need to use the ptt.address and ptt.port lines? Or will the rest of the template handle that by subscribing to those channels?

[cluther]

Hello Jim.  So the default mulitcast address and port are showing on that template.  So you don't need those unless you want to change the defaults.  But you need most of the template to "enable" paging, and to "subscribe" to the channels that your phones will want to hear from.  Make sense?

[JimCorkery]

I believe it does. I put together some test templates based on your example. We will test them tomorrow, and report back. Thank you. 

[JimCorkery]

Thank you. It works. Now to figure out how to increase the volume of the paging on these handsets.

[cluther]

Try this, mess with the values for the perfect volumes.  Also a great way to figure out templates is to change values in the web interface of the phone, save, then download the config file and see what the value is for what you have just changed.  

##volume won't change with a reboot when set to 1
voice.volume.persist.handset=1
##emergency page volume default is -10
ptt.emergencyChannel.volume="-10"
##all other paging channels volumes default is -20
ptt.volume="-10"

[tyeguy]

Good day all!

Just confirming that paging still needs to be done through this method and is not yet available natively through Zoom?

[cluther]

Tyeguy, yes, we still need to add provisioning templates to the phones for paging today.