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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Feature Request - ZoomPhone Salesforce Integration - Auto Add a Pause and Digits from a |Ext| Field

JSMichel_Addigy
Explorer
Explorer

‎2022-07-14 08:04 AM

We use a custom |Ext| (i.e. extension) field in our Salesforce instance. Our users would like for the Zoomphone auto-dialer in Salesforce to auto-populate the necessary pause and the digits from the |Ext| field into the dialed number.

I know handling the phone extension is a common issue within the Salesforce community at-large (relevant idea: https://trailblazer.salesforce.com/ideaView?id=08730000000BrC2). With that said, I recall previous softphones I have used with Salesforce were able to get around this issue.

This enhancement could greatly save our users time.

1 REPLY 1

JSMichel_Addigy
Explorer
Explorer

‎2022-07-14 09:40 AM

I have formally submitted a feature request for this one as well (as Alexis suggested in another topic). 

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