Ensure that the read/unread status of text messages is shared globally

[bsaravia]

Description:

Currently, in inboxes tied to shared numbers or call queues, a message’s read or unread status is tracked individually per user — meaning when one person reads or responds to a message, it still appears as unread for everyone else. This causes confusion and duplication of work, as multiple users may open or reply to the same message unnecessarily.

Requested Enhancement:

Implement a global read or unread state for shared inboxes so that when one user opens or replies to a message, it is marked as read for all users with access to that number or queue.

Benefit:

This feature would make team communication more efficient, prevent duplicate responses, and provide clear visibility into which messages have already been handled — improving collaboration and response time across shared lines.

[CarlaA]

Hi @bsaravia, thank you for sharing this idea!

At this time, feature requests/enhancements are not managed within our Zoom Community. We encourage you to submit this idea via the app directly, where the information will then be passed along to the relevant product team for review. Here's how to send your feedback:  Sending feedback to Zoom

Thank you!