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Desktop Text Messaging - Message Could Not Send

nburgwin
Newcomer
Newcomer

We are experiencing some inconsistencies with text messages going through on the desktop. The user will not be notified that the message did not go through. It simply will not send and will leave the recipient not responded to. Has anyone else had this issue?  

6 REPLIES 6

Newhalfens
Newcomer
Newcomer

We are having the same issue. 

SerenityHI
Newcomer
Newcomer

i have the same issue, any resolution?

 

Square1SRQ
Newcomer
Newcomer

Same here!

DustySmith
Newcomer
Newcomer

How to fix anyone help please

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello Community members!

I'm sorry for the inconvenience and late response.

If you receive the error message “Message could not be sent” when sending an SMS, it could be due to your specific account’s environment or a widespread issue.

You may check out this article for troubleshooting steps.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

DustySmith
Newcomer
Newcomer

Thanks MGSR,

From musicallydown!