DND syncing

[PaulFM]

Hi all

I've earched the topics and couldn't find an anwser. 

I set up or phone system with DND Sync On so that users could press DND either on their phones of app. Great. 

But I've run into an issue where users who also have the mobile app cannot mute or DND just the app while in the office. 

Quitting the mobie app does NOT work, any incoming calls will launch the app.

I've tried turing off DND Sync, but DND still sysnces between the mobile and desktop app. 

I've also seen the mute call queue function in the app - which is close to what I want but it is a faff to get to and you need to press Cancel to set your choice - not very intuitive.

How do we DND or just Quit the mobile app so users can elect not to receive calls on their mobiles while at their desk.

Cheers

PFM

[sparrow · Accepted solution]

Two options here and neither are great. One would be to have the user login to their Zoom phone account and uncheck the mobile app under call handling. That will disable the mobile app from ringing, but they will have to re-enable when they go mobile. Second, logout of the Zoom mobile app entirely. Someone else might have a better idea, but that's all I see. It be great if Zoom split the DND sync between the desktop app and the mobile app that way they act independently of one another. 

[PaulFM]

Thanks for the reply, at least I know now not to keep looking. 😀