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Cisco 8851 MPP with Cisco 561 headset and no audio

smacon
Newcomer
Newcomer

‎2021-10-29 06:10 AM

Hi is anyone using Zoom Phone and Cisco 8800 series successfully with a Cisco series headset? I have a Cisco 561 connected and paired but there is no audio. I believe that the Aux port needs to be enabled by Zoom on the backend.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-11 02:26 PM - edited ‎2021-11-11 02:27 PM

Hey @smacon, this maybe guide you to troubleshooting the no audio here through the Cisco Headset 500 Series User Guide or if using the 'Base with Y-Cable' here

 

Let me know if this helps! 

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