Cant get support for Zoom Phone, any ideas?

[Mark_S]

Dear Community:

I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to cause significant operational disruptions.

The prolonged delay in addressing this critical issue has resulted in not only operational headaches but also a great deal of anxiety. The inability to escalate the original case and the continued "NEW" status of both tickets have only exacerbated the situation.

While I appreciate the availability of chat support and other resources, I am hopeful that reaching out to the community may help bring attention to this pressing matter and lead to a timely resolution.

Thank you for your attention to this matter.

Sincerely,

Mark

[sparrow]

Hello Mark, 

Can you tell us exactly what your issue is with the Poly Edge E350?