cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Cannot receive incoming calls.

Kuba5519
Explorer
Explorer

New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my number to not be able to receive calls from the outside. If I call the number I get a message that call cannot be completed as dialed.

1 ACCEPTED SOLUTION

Kuba5519
Explorer
Explorer

Was able to fix by reassigning the package to myself.

View solution in original post

2 REPLIES 2

enielsen
Creator I
Creator I

Do the Zoom portal call logs show the call reaching Zoom?

Kuba5519
Explorer
Explorer

Was able to fix by reassigning the package to myself.