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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't send SMS but can receive them

kayvines
Newcomer
Newcomer

‎2023-08-16 08:01 AM

Hello! 

I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond. 

 

"Registration required. Your message cannot be sent as you do not have a valid 10 DLC Brand or Campaign created. Please contact your administrator to resolve this issue." 

 

When I reached out to them they said that it should be working and they didn't have a solution. Has anyone else figured out how to resolve this issue? 

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2 REPLIES 2

hello_world
Community Champion | Employee
Community Champion | Employee

‎2023-08-16 10:14 AM

Hello @kayvines,

 

With the recent requirement for all providers that offer SMS messaging capability, you are getting that error due to either lack of an active SMS campaign linked to your Zoom Phone number or having no SMS Campaign/Brand. 

 

I am sharing the information  you need to re-enable your SMS functionality:

 

SMS/MMS 10DLC Compliance for Zoom Phone and Zoom Contact Center

Setting up Zoom SMS with 10DLC Compliance for conversational messaging

Zoom Phone SMS error: Message could not be sent

There is currently a delay in getting campaign approval results:

Zoom 10DLC campaign registration delay
In the event you have created a brand and your campaign is in pending status, your SMS functionality will be restored. For details about 10DLC, kindly refer to the information from:

 FAQ about 10-Digit Long Code compliance for Zoom Phone and Zoom Contact Center

 

If you wish to opt out of Zoom Phone SMS entirely: Opting-out of SMS/MMS sent from Zoom Phone

Have a good day.

 

If the suggestion helped answer your question or provide a solution to your issue, please select "Accept as solution".


 

WilliamBurton
Newcomer
Newcomer
In response to hello_world

‎2024-03-29 06:23 PM

I really do understand the 'brand' means something different from what it does in marketing. However, I am not able to register with 10DLC Compliance because I AM NOT AN ENTERPRISE, BUT A PRIVATE INDIVIDUAL. If Zoom phone is ONLY for commercial enterprises (incl non-profit), I must cancel my subscription to Zoom Phone Basis Unlimited to USCA and pay a huge upgrade amount to Microsoft Skype, which I don't want to do. I've been working at this for over a week. I'm a retired PC tech with electronics and software training and experience, but I HAVE NO TRAINING OR EXPERIENCE IN TELEPHONY.  Please help me, because it's causing me a lot of trauma.
Cordially,
William Burton, Atlanta, Georgia USA

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