Can't find Phone recordings or transcripts?

hi @jas41 

In Logs - Calls, select a call with a “Y” in “Recording” and click Call Path.  You should see Auto Call Recording in the Result.  To hear the recording click the call icon.  Please see Viewing Zoom Phone recording logs.

For more details, please see Zoom support articles and screen shots below.

Viewing call history and recordings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069013

Changing Zoom Phone call recording settings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

Viewing Zoom Phone recording logs

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433

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thanks, eliot

Myself and my entire team are also having this issue, but that call path option isn't there when I try this. There's just a box with three dots in it that gives me the option to delete.