Caller ID Disappearing | Community
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M
Newcomer
MOVRC_Admin
Newcomer
December 22, 2022
Question

Caller ID Disappearing

  • December 22, 2022
  • 4 replies
  • 0 views

Hello all. We have a Yealink phone that is not storing/showing Call Logs. It is becoming distressful for our administrative assistant who receives the incoming calls that come to the main line. I have no idea as to where to start to figure out 1) how the setting got changed a couple of days ago 2) how to get the call logs to appear once again. Hope that makes sense. Thank you for you assistance with this. 

    4 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    December 22, 2022

    Hi @MOVRC_Admin 

     

    If this person logs into the a Zoom desktop or mobile app or the Zoom web portal, do they see the Call History? 

      E
      Contributor I
      enielsen
      Contributor I
      December 22, 2022

      With the December 18 Zoom Phone update, at least some Yealink phones got firmware updates:

      • Firmware upgrade
        The following devices will receive new firmware upgrades. Devices will automatically reboot to upgrade the firmware.
        • AudioCodes: 445HD, 450HD, C450HD, RX50
        • Poly: Trio 8500, Trio 8800
        • Yealink: CP920, CP925, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W

      So did the issue start after last weekend?

       

      M
      Newcomer
      Marquis
      Newcomer
      January 2, 2023

      Yes I have this same issue that began last week

      E
      Contributor I
      enielsen
      Contributor I
      December 23, 2022

      Also, when you say they are disappearing, what do you mean? No call history stored, or goes away after some period of time?

      M
      Newcomer
      Marquis
      Newcomer
      January 2, 2023

      I am currently experiencing the same issue within my company. Has there been any further insight on this? Zoom support referred me to Yealink, Yealink referred to Zoom. Could there be a bug within the last firmware release?

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