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Callback Request

Wade
Zoom Partner
Zoom Partner

People dont seem to like leaving voicemail so we were hoping to set up the IVR to do something like 
Press 1 to leave voicemail
Press 2 to request a callback
Callback would recite their phone number and give them the option to input a different one. 
That info would be emailed to all members same as voicemail does. 

If theres currently a way to do this can someone direct me on where to find that info. 
If not could we add it as a feature request?

1 ACCEPTED SOLUTION

IP-Man
Community Champion | Employee
Community Champion | Employee

Hi @Wade 

 

We currently don't have call back feature in Zoom Phone. This may be more of a feature request and your CSM may or can help you point to the right directions on that regards.

Cheers!

View solution in original post

2 REPLIES 2

IP-Man
Community Champion | Employee
Community Champion | Employee

Hi @Wade 

 

We currently don't have call back feature in Zoom Phone. This may be more of a feature request and your CSM may or can help you point to the right directions on that regards.

Cheers!

IP-Man
Community Champion | Employee
Community Champion | Employee

@Wade 

If my reply solved your discussion don’t forget to mark reply as the solution. Thanks!

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.
Cheers!