Call queue members receiving calls while in a meeting

[LWEly]

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, so if they miss a call due to being on a video call, nobody else has a chance to answer the call. I have the config set to disallow receiving call queue calls while taking a call. 

EDITED: I actually put myself in the queue today, and it does not ring through, but it does send me calls while I'm on a video call, that then are just missed and go to our auto-attendant. (My call isn't interrupted with ringing, but after my call is over I see that I've missed 3 calls from the queue.) Since it's in a rotating distribution, nobody else has the opportunity to pick up those calls while I'm in my meeting. Again, is this expected behavior, therefore I will need to remember to remove myself from the queue when I am on a video call?

[FORE-Craig]

I would have thought that the setting you chose would handle it. Are they using the Zoom desktop app, mobile app or desk phone?

[FORE-Craig]

There is this option in the Phone Settings of the Zoom desktop app to "Hide incoming calls while in a meeting" - see attachment. 

I hope this helps!

[LWEly]

The user is only using Zoom desktop for Mac. She also has the box checked in Zoom preferences to hide incoming calls while in a meeting.

This is why I am stumped. 🙂

Thank you for the suggestions!

[FORE-Craig]

I would suggest that you log this as a bug!  I have the Mac desktop version also. I will attempt to test it when I get a chance.

[LWEly]

Thank you, Craig! Have a wonderful day.