Call log not updating

[Winifred1]

Hi,

Our missed calls log and call history is not being updated for up to weeks sometimes, this makes it very hard for us as a team to call back missed calls or to reliablily look up past calls/who picked up.

Anyone have the same issue and know how to resolve it?

Thanks.

[FORE-Craig]

Hi @Winifred1 

We haven't had had any issues with our Call Logs or History. You can submit a support request at https://support.zoom.us/hc/en-us/requests/new.

I hope that helps!

[Winifred1]

Thanks, I have sent them a request.

[enielsen]

You are talking about on your phone correct? Not the call logs accessible in the web portal?

[Winifred1]

This issue is on the desktop app. I am not usually logged into the web portal and therefore don't know if I'm also experiencing lags in updates there.

[enielsen]

I've never seen the zoom app have an issue like that. I would cross check it against your call history as shown in your web portal first. And also make sure running a recent version of the app, I think at 5.13.4 now.

Also, this is happening even though ya'll are still able to make/receive calls on the app?

[Winifred1]

Yeah can still make calls. Just noticed that I'm still running 5.12.2. Latest I can update to is 5.13.3 so I'm trying that now!

[HDC_Barry]

Had the same issue with just one user. Updated to latest version did not help. Deleting the Zoom cache seems to have sorted it however - have to make sure Zoom is fully shutdown, use Task Manager to kill it all.

https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies

[Winifred1 · Accepted solution]

That's a shame. My problem was resolved after updating to V 5.13.

My only gripe is that it didn't automatically update or at least notify me of a new version. version history was also not the most straightforward thing to find in v5.13 but I got there.

[Stephan_S]

Hello, 

i have the same problem - also after Updating this morning.

I guess there is a problem if i accept the call on my Mobile App. Then the Log will not visable on the Desktop App? Does anyone else have this issue?

[enielsen]

I'll note that more recent versions of the app have added more settings controlling updates in both the app settings and with GPO settings for enterprises.