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Winifred1
Newcomer
January 11, 2023
Solved

Call log not updating

  • January 11, 2023
  • 7 replies
  • 0 views

Hi,

 

Our missed calls log and call history is not being updated for up to weeks sometimes, this makes it very hard for us as a team to call back missed calls or to reliablily look up past calls/who picked up.

 

Anyone have the same issue and know how to resolve it?

 

Thanks.

    Best answer by Winifred1

    That's a shame. My problem was resolved after updating to V 5.13.

    My only gripe is that it didn't automatically update or at least notify me of a new version. version history was also not the most straightforward thing to find in v5.13 but I got there.

    7 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 11, 2023

    Hi @Winifred1 

     

    We haven't had had any issues with our Call Logs or History. You can submit a support request at https://support.zoom.us/hc/en-us/requests/new.

     

    I hope that helps!

     

      W
      Newcomer
      Winifred1Author
      Newcomer
      January 11, 2023

      Thanks, I have sent them a request.

      E
      Contributor I
      enielsen
      Contributor I
      January 11, 2023

      You are talking about on your phone correct? Not the call logs accessible in the web portal?

       

      W
      Newcomer
      Winifred1Author
      Newcomer
      January 11, 2023

      This issue is on the desktop app. I am not usually logged into the web portal and therefore don't know if I'm also experiencing lags in updates there.

      E
      Contributor I
      enielsen
      Contributor I
      January 11, 2023

      I've never seen the zoom app have an issue like that. I would cross check it against your call history as shown in your web portal first. And also make sure running a recent version of the app, I think at 5.13.4 now.

      Also, this is happening even though ya'll are still able to make/receive calls on the app?

      W
      Newcomer
      Winifred1Author
      Newcomer
      January 11, 2023

      Yeah can still make calls. Just noticed that I'm still running 5.12.2. Latest I can update to is 5.13.3 so I'm trying that now!

        H
        Newcomer
        HDC_Barry
        Newcomer
        January 18, 2023

        Had the same issue with just one user. Updated to latest version did not help. Deleting the Zoom cache seems to have sorted it however - have to make sure Zoom is fully shutdown, use Task Manager to kill it all.

        https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies

        W
        Newcomer
        Winifred1AuthorAnswer
        Newcomer
        January 20, 2023

        That's a shame. My problem was resolved after updating to V 5.13.

        My only gripe is that it didn't automatically update or at least notify me of a new version. version history was also not the most straightforward thing to find in v5.13 but I got there.

        S
        Newcomer
        Stephan_S
        Newcomer
        January 20, 2023

        Hello, 

        i have the same problem - also after Updating this morning.

        I guess there is a problem if i accept the call on my Mobile App. Then the Log will not visable on the Desktop App? Does anyone else have this issue?

        E
        Contributor I
        enielsen
        Contributor I
        January 20, 2023

        I'll note that more recent versions of the app have added more settings controlling updates in both the app settings and with GPO settings for enterprises.

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