Starting some time between May 2nd and May 5th, if a user misses an internal call from someone else in our company and they look in the call history, it'll now display the outbound caller ID we set up for each user that's meant for external callers (this is only happening on the Zoom desktop app and the mobile app. It looks like it's affecting call logs in the admin portal as well). Prior to May 5th, the actual internal caller's name and extension would show up in the call history instead of the outbound ID we set up for each phone. I should note the outbound ID is the call queue numbers we set up for each branch (the call queue numbers are using the main phone numbers for each branch. We intended this to be used for when we're calling external phones outside of the company so that the caller ID would show up as the main company number to the external phone).
I should also note that when the notification for the incoming call pops up on the screen while a call is being received, it shows the actual caller's name and extension. It's just the ID in the call history is showing up as the outbound ID that we set up for external phones outside of the organization. I made sure to go into the admin portal, then Phone System Management -> Company Info -> [Site Name] -> Settings -> Outbound Caller ID, and made sure "Show Outbound Caller ID for Internal Calls" was disabled for all sites. All Zoom clients are up to date as well.
We haven't made any changes to the admin settings, so we're not sure what's going on.
