Call Routing based on incoming caller id

I know this is an old item, but I'm happy to explain how it would work.  There are many use-cases for "steering" calls as the original guy was requesting.  We're a logistics company and we could steer a driver call to the logistics terminal that he serves.  Dial one central number and your call gets routed to a queue which covers that region.  Use-cases are the limit of imagination.

One easy solution (for us anyway) would be to implement an API webhook which gets called on inbound calls to a number that is configured for call steering.  Call is presented to webhook, webhook looks up the number or whatever logic it uses, and returns a routing instruction.  The routing instruction could be much like a "Holiday Schedule" entry with the schedule.  Like route to CQ x013...or external number +13028675309, etc...  You would add "call Steering" configuration to anything that can receive a call and that's where we would add the webhook URL and whatever parameters.

Admittedly it isn't easy to devise something that would be generic for non-programmers....like an out-of-box....unless you just had the basics where the user can supply each and every steering option and source callerID number.  If the callers are reasonably finite, this would be a great feature.  Support the simple mode internal list....and the API webhook advanced steering.

Thanks

Nick

We have no control over the visitor gate parking, it's part of the building complex we are in. It is setup to call a public number, and since we only have one external number it calls that, and that number has all the standards auto receptionist/queue etc attached to it.