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Call Queue reporting, Abandoned Calls

Gus_Lippolis
Contributor I
Contributor I

‎2024-01-26 06:09 AM

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports?

 

Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

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2 REPLIES 2

Budak3437
Zoom Partner
Zoom Partner

‎2024-01-28 11:02 AM

Hello , 

Could you please check the link below?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061144#h_01F5Y288J74EBNB4E5H82BJ8...

 

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Gus_Lippolis
Contributor I
Contributor I

‎2024-01-29 05:50 AM

Thank you but this does not address time perimeters for abandoned calls.  a 1 or 2 second abandoned call counts as abandoned. 

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