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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Call Queue reporting, Abandoned Calls

Gus_Lippolis
Contributor I
Contributor I

‎2024-01-26 06:09 AM

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports?

 

Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

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Budak3437
Zoom Partner
Zoom Partner

‎2024-01-28 11:02 AM

Hello , 

Could you please check the link below?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061144#h_01F5Y288J74EBNB4E5H82BJ8...

 

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Gus_Lippolis
Contributor I
Contributor I

‎2024-01-29 05:50 AM

Thank you but this does not address time perimeters for abandoned calls.  a 1 or 2 second abandoned call counts as abandoned. 

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