Call Quality Issues Today

[CaydenH]

In the Zoom Admin Dashboard you are able to see your call quality. Ours usually sits right at 100%. However, today we've seen this drop to 80% which doesn't sound bad but we're having reports from our users that callers sound like "robots". Has anyone else experienced this? 

There also isn't a clear outlier in the bottom sections where it splits it up by device, ISP, and video codec. They are all similar. Our internet connection to most locations was stable all day so I don't think it was that.

[Eliot]

hi @CaydenH 

i have a limited number of calls but today my mos scores ranged from 4 to 4.5.  good is 3.5 or above.  this is a screen shot of one call.

On the 20% of your calls today that are less than good, how are packet loss, latency and jitter compared with good calls?

this zoom's support article on the phone qos dashboard available to business, education and enterprise zoom customers.

Viewing the Zoom Phone quality of service dashboard

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0070057#

thanks,  eliot