Call Park / Screen Notification of Parking Spot instead of AUDIO

Forum|Forum|4 years ago
December 14, 2021
2 replies
0 views

When I call Park using my POLY VVX250 I get an AUDIBLE notification of my parking spot. "Your call is parked at *815" for example.

Is there a way to configure ZOOM so that instead of an AUDIO notification I get an ON-SCREEN notification. Similar to the SCREEN notification I get of where my call is parked when I use the ZOOM PC APP.

Best answer by townsendwc

@HowieMendoza - are you asking for a dynamic button assignment to retrieve the parked calls or just a pop-up on the screen for you to then document versus the audible park code announcement? There isn't the ability to push those types of notices to the VVX line today.

A

allysusalla

Community Champion | Employee

Hi HowieMendoza,

Currently, on the PolyVVX250, it is audio only for the parked retrieval code. This link covers Call Park and Desk Phones.

https://support.zoom.us/hc/en-us/articles/360042175291-Using-call-park#h_c2429548-d609-4a66-a4fb-a1dc5586090b

Info pulled from link

Press or tap Park.
An audio prompt will announce the 3-digit retrieval code (preceded by *). The call will be parked and the other call participant will be placed on hold.
Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.
Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.

townsendwcAnswer

Community Champion | Employee

@HowieMendoza - are you asking for a dynamic button assignment to retrieve the parked calls or just a pop-up on the screen for you to then document versus the audible park code announcement? There isn't the ability to push those types of notices to the VVX line today.

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