Call Forwarding Problem

[dolphinn1]

After setting my Zoom phone standard auto. answer I decided to start forwarding my calls to my answering service.  My calls are not being forwarded.  When my number is called, my old standard answer is still immediately picking up.  Please help.

[Eliot]

hi @dolphinn1 

on zoom portal, go to personal->phone-> user settings-> call handling->edit

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[dolphinn1]

Thanks Eliot, 

However, even after adding an external number, calls are still going directly to voice mail instead of my answering service number so I still need to resolve this problem. 

[Eliot]

hi @dolphinn1 

try these settings for your auto receptionist.  change the route to from whatever you have to external contacts.  you may need to add your answering service to your external contacts.

thanks,  eliot