Blocked professional account

[Edahas]

Good day! We got problem with blocked account (our company paying for pro licens). But today we got problem with account login due to "unusual login from a device or location we don't usually use" and system asked to check e-mail with password it sent. But there is no e-mails. Tried many times to resend code - same problem, no code on e-mail. We checked a lot of times e-mail is correct and it works (sent few test letters), "Spam" folder is empty, same as "Deleted". How can we get back access to our account?

[JepZoom · Accepted solution]

In this case, you need to reach out to Zoom customer service through chat or email, they can check if your email is on their bounce list or something. After that, you should retry and you will receive the code on your email. 

But you can also try these troubleshooting steps: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

[Edahas]

Thank you a lot!