Auto Receptionist's IVR - dial by extension to reach internal Zoom Phone Basic user

hi peter_esigo,

to the best of my knowledge, zoom phone basic is limited to extension to extension calls.  there is no outbound calling.  there is no inbound calling to a zoom phone basic user via auto receptionist or call queue.   if you need inbound and outbound calling, zoom offers metered and unlimited plans which have extensive features.

Zoom Phone feature comparison by platform

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thanks,  eliot 

Zoom Phone basic users should be able to receive a transferred call from another Zoom Phone user that has a calling license. The calling license is where all the additional functionality for participation in a CQ's, SMS, or AR's includes.