Hi,I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving. Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app. How do I fix this??

A

Abaqus123

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Question

Audio works for Zoom meeting, but no audio on Zoom phone calls

Forum|Forum|2 years ago
June 30, 2023
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Hi,

I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving.

Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.
Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.

This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app.

How do I fix this??