At the end of an unanswered call, can a SMS be sent to the person who called | Community
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K
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kindlymd
Newcomer
March 27, 2024
Question

At the end of an unanswered call, can a SMS be sent to the person who called

  • March 27, 2024
  • 2 replies
  • 0 views

Hello,

 

Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy to assist you via text or we will call you back shortly." Anyone in the community seen this done?

2 replies

G
Newcomer
GauravPurohit
Newcomer
August 14, 2024

looks like within a queue one can not switch the channel of engagement. How are you tying to trigger the SMS? perhaps script tag or http calls maybe of use. I don't think its possible natively within the flow builder.

K
Newcomer
kindlymdAuthor
Newcomer
August 14, 2024

GauravPurohit, we are trying to trigger the SMS when a call is missed and sent to voicemail on our IVR. We would like to use the SMS functionality in Zoom because it flows to our CRM  for analytics purposes.

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