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Ai integration

Efong36
Newcomer
Newcomer

‎2024-04-24 10:09 AM

I’d like to inquire about the possibility of integrating Zoom Phone with our AI software, which is designed to manage business calls. Our software includes an AI voice agent, text-to-speech capabilities, voice recognition, and transcription services. If we integrate with Zoom Phone, can we set up the system so that it allows our human staff to answer incoming customer calls? Additionally, if the call rings twice without being answered by our staff, can we configure it to have our AI agent automatically take over the call?

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