zoom invitation fails with this error Sorry, you cannot use this link to add friends. (124) | Community
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Newcomer
August 13, 2021
Question

zoom invitation fails with this error Sorry, you cannot use this link to add friends. (124)

  • August 13, 2021
  • 12 replies
  • 0 views

a new co worker sent me a zoom invitation.  when i click on the link and log into my account I get 

 

Sorry, you cannot use this link to add friends. (124)

 

in the web browser

 

why does this not add the co worker into my zoom chat contacts?

    12 replies

    Ohkawa
    Community Champion | Customer
    Community Champion | Customer
    August 14, 2021

    Hi,azphod

    Please confirm your Zoom account IM Setting.

    Your account manager may have banned it.

    Newcomer
    November 26, 2021

    What do you mean by " Zoom account IM Setting"?
    What is "IM" in this context?

    The problem ""Sorry, you cannot use this link to add friends. (124)" still exist now many months after it was first discovered, which is unbelivable. If not corrected I will soon move to MS Teams and request refunding from Zoom.

     

    Ohkawa
    Community Champion | Customer
    Community Champion | Customer
    November 28, 2021

    Hi, go-iot

     

    In order to add Zoom users outside your organization to your contacts, both the organization account of the user you are inviting and the organization account of the user being invited must allow it.
    Have you confirmed that the settings are correct for both?
    If you are happy with the settings, please contact Zoom support.
    I am not an employee of Zoom, so there is nothing I can do about it.

    Newcomer
    August 21, 2021

    I also have a similar problem

    Newcomer
    August 23, 2021

    Have the same problem

    Newcomer
    October 11, 2021

    Hi 

     

    We have the same problem. We cant invite och be invited by other organizations. When we click the invitation-link we get: Sorry, you cannot use this link to add friends. (124)

     

    In the settings we allow users to chat and invite others. So it should work for external contacts as well. But it dont. 

     

    Newcomer
    October 11, 2021

    And the solution was to update the client. Then everything worked just fine. 😁

     

    Newcomer
    October 25, 2021

    Just created Zoom accounts for my wife and myself using our gmail accounts. Tried to make her a Zoom Contact using gmail multiple times now, but the mail is never delivered (Yes, I checked her Spam folder). Same thing happens when she tries to make me a Zoom Contact. I then tried using her .me mail address, and I get "Sorry, you cannot use this link to add friends. (124)". What gives?

    Newcomer
    November 16, 2021

    I've also got this issue and have done for a year! Cannot invite anyone into zoom channels as the invite link always fails. I'm on latest client too.

    Newcomer
    November 26, 2021

    I have this problem also getting "Sorry, you cannot use this link to add friends. (124)", but also when sending invitation to a gmail account the email never pops up at gmail....it is not delivered to gmail.
    If Zoom does not correct this very soon I will replace Zoom by something else that work.
    This Zoom-bug/problem is not tolerable ... NOT!

     

    Newcomer
    December 29, 2021

    We have also noticed this problem recently.  Is there any update from the Zoom side as to when this may be addressed?

    Newcomer
    December 30, 2021

    I'm having the same problem I get an invitation email from zoom to the same email account that I use to login to zoom but when I click on the link I get "Sorry, you cannot use this link to add friends. (124)". I have tried updating zoom on my laptop but that didn't help.

    zaphodAuthor
    Newcomer
    January 21, 2022

    the issue was resolved when i changed back to the old company email account as my login.  the company changed email domains and I changed mine in Zoom but the others stayed with a login using the old company domain.  if we were all on the same email domain it worked.  

    Newcomer
    April 28, 2022

    Same here