zoom invitation fails with this error Sorry, you cannot use this link to add friends. (124) | Community
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Z
Newcomer
zaphod
Newcomer
August 13, 2021
Question

zoom invitation fails with this error Sorry, you cannot use this link to add friends. (124)

  • August 13, 2021
  • 12 replies
  • 0 views

a new co worker sent me a zoom invitation.  when i click on the link and log into my account I get 

 

Sorry, you cannot use this link to add friends. (124)

 

in the web browser

 

why does this not add the co worker into my zoom chat contacts?

      12 replies

      Ohkawa
      Community Champion | Customer
      Ohkawa
      Community Champion | Customer
      August 14, 2021

      Hi,azphod

      Please confirm your Zoom account IM Setting.

      Your account manager may have banned it.

      G
      Newcomer
      go-iot
      Newcomer
      November 26, 2021

      What do you mean by " Zoom account IM Setting"?
      What is "IM" in this context?

      The problem ""Sorry, you cannot use this link to add friends. (124)" still exist now many months after it was first discovered, which is unbelivable. If not corrected I will soon move to MS Teams and request refunding from Zoom.

       

      Ohkawa
      Community Champion | Customer
      Ohkawa
      Community Champion | Customer
      November 28, 2021

      Hi, go-iot

       

      In order to add Zoom users outside your organization to your contacts, both the organization account of the user you are inviting and the organization account of the user being invited must allow it.
      Have you confirmed that the settings are correct for both?
      If you are happy with the settings, please contact Zoom support.
      I am not an employee of Zoom, so there is nothing I can do about it.

      S
      Newcomer
      SirB
      Newcomer
      August 21, 2021

      I also have a similar problem

        M
        Newcomer
        magickme
        Newcomer
        August 23, 2021

        Have the same problem

        J
        Newcomer
        jonask
        Newcomer
        October 11, 2021

        Hi 

         

        We have the same problem. We cant invite och be invited by other organizations. When we click the invitation-link we get: Sorry, you cannot use this link to add friends. (124)

         

        In the settings we allow users to chat and invite others. So it should work for external contacts as well. But it dont. 

         

          J
          Newcomer
          jonask
          Newcomer
          October 11, 2021

          And the solution was to update the client. Then everything worked just fine. 😁

           

          J
          Newcomer
          JacktheRipper
          Newcomer
          October 25, 2021

          Just created Zoom accounts for my wife and myself using our gmail accounts. Tried to make her a Zoom Contact using gmail multiple times now, but the mail is never delivered (Yes, I checked her Spam folder). Same thing happens when she tries to make me a Zoom Contact. I then tried using her .me mail address, and I get "Sorry, you cannot use this link to add friends. (124)". What gives?

          S
          Newcomer
          StephenCWLL
          Newcomer
          November 16, 2021

          I've also got this issue and have done for a year! Cannot invite anyone into zoom channels as the invite link always fails. I'm on latest client too.

          G
          Newcomer
          go-iot
          Newcomer
          November 26, 2021

          I have this problem also getting "Sorry, you cannot use this link to add friends. (124)", but also when sending invitation to a gmail account the email never pops up at gmail....it is not delivered to gmail.
          If Zoom does not correct this very soon I will replace Zoom by something else that work.
          This Zoom-bug/problem is not tolerable ... NOT!

           

            F
            Newcomer
            Flounder
            Newcomer
            December 29, 2021

            We have also noticed this problem recently.  Is there any update from the Zoom side as to when this may be addressed?

            M
            Newcomer
            maya_p
            Newcomer
            December 30, 2021

            I'm having the same problem I get an invitation email from zoom to the same email account that I use to login to zoom but when I click on the link I get "Sorry, you cannot use this link to add friends. (124)". I have tried updating zoom on my laptop but that didn't help.

            Z
            Newcomer
            zaphodAuthor
            Newcomer
            January 21, 2022

            the issue was resolved when i changed back to the old company email account as my login.  the company changed email domains and I changed mine in Zoom but the others stayed with a login using the old company domain.  if we were all on the same email domain it worked.  

            L
            Newcomer
            Lily_dreams_m
            Newcomer
            April 28, 2022

            Same here

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